FNAIM code of ethics and professional conduct

The general principles of ethics and professional conduct

Compliance with legislation

 SPÉCIALIMMO conducts its business in strict compliance with the law. In particular, we never discriminate in any way whatsoever with respect to our customers.

The necessity for ethics and professional conduct

For you to keep your trust in SPÉCIALIMMO, the company is convinced that adherence to ethical and professional rules is necessary, giving you a guarantee of a high standard of service and proper conduct.

The confidentiality obligation

Because we owe it to you to protect the personal data you entrust to us, SPÉCIALIMMO maintains its obligation to confidentiality and discretion.

Staff involvement

Because our staff are at your service, SPÉCIALIMMO guarantees that all staff will abide by the code of ethics and professional conduct.

Guaranteed knowledge level

Formal induction for new members

So that FNAIM membership is a lasting guarantee of quality for you, all new members follow an induction course, enabling the Federation to verify their knowledge and their ethical standards.

Required knowledge and training

As property is an increasingly complex field, SPÉCIALIMMO harnesses the skills necessary to meet your needs both securely and transparently. Every member follows a mandatory minimum annual training cycle. The training of our staff is tailored to individual requirements.

Duty of transparency

Licence to practice, guaranteeing professionalism

As ours is a strictly regulated business, SPÉCIALIMMO and, if appropriate, its staff, hold a licence to practice issued by the local authority. A copy of these documents is displayed in our premises.

Effective management of business by the holder of the licence to practice

As you wish to deal with recognised representatives, SPÉCIALIMMO effectively manages its agency.

Transparency in describing services on offer

SPÉCIALIMMO provides you with full and accurate information about all the services we offer and the fees you are to pay, to ensure that you are using our services in full knowledge of the facts.

Clearly stated fees

As the fees that you are to pay must be clearly stated in advance, SPÉCIALIMMO receives no payment unless and until there is a prior mandate or contractual document in writing, stipulating the conditions of its appointment and the associated fees.

Commitment to customers

Respecting customers’ freedom of choice

As you must be free to choose any estate agent, SPÉCIALIMMO refrains from undertaking any activity that may restrict free, healthy and fair competition.

Acting in the customer’s interests

Having a permanent concern to protect your interests, SPÉCIALIMMO complies with the strictly-audited obligations as regards civil liability and financial guarantees. We inform you in writing of any possible conflict of interest and we decline any assignment that would run counter to your interests.

Information at the core of the services on offer

As all our work is guided by attentiveness and meeting your needs to the mutual benefit of all parties, SPÉCIALIMMO has a duty to advise and supplies you with all the information you need.

Regular progress reports

Because you need to know how your transaction is being dealt with, SPÉCIALIMMO reports regularly to you on progress with the work it is appointed to do. We will warn you of any difficulties encountered and any delays that may arise.

Formal complaints handling

Because in the event of any dispute, you will expect a solution to be found, SPÉCIALIMMO has established a formal procedure for handling written complaints.

In particular, this procedure makes provision for:

• Acknowledging receipt of the complaint in writing within fifteen working days
• Giving you the name of an individual who you may contact
• If the dispute remains unresolved, SPÉCIALIMMO will give you a detailed, written response
• A complaint lodged with the Alpes-Maritimes FNAIM branch office will give rise to a preliminary investigation for mediation purposes
• If the investigation reveals any breach in the Code, it will refer the matter to the competent disciplinary bodies, who will examine the subsequent measures to be taken.